Support Services
The Adaptive Computing support program extends the value of your Moab software investment by keeping strategic applications running smoothly and maintaining the productivity of your IT resources.
Standard Support Package
The Standard Support Package is included at no additional cost when you purchase a Moab non-perpetual software license. (Standard Support is available for an additional fee for organizations that purchase perpetual licenses.)
The Standard Support Package provides next-business-day coverage, upgrade protection, and access to technical support by phone, email, and Web.
Contact your Adaptive Computing solutions advisor for pricing or other information about support options.
Premier Support Package
Compare Standard and Premier packages side-by-side.
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Response time: |
2 business hours |
Technical contacts: |
4 |
Support access: |
Phone, e-mail, online documentation |
U.S. hours: |
8:00 a.m. to 6:00 p.m. MT (GMT -07:00)
Regular business days (Monday-Friday), excluding legal holidays (New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day) |
EMEA hours: |
9:00 a.m. to 4:00 p.m. GMT
Regular business days (Monday-Friday) |
Asia Pacific hours: |
Call for details |
Duration: |
12 months of technical support |
Eligible Software: |
All components of:
Moab Cluster Suite
Moab Grid Suite
Moab Adaptive HPC Suite
Moab Adaptive Computing Suite
TORQUE Resource Manager
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Includes: |
Direct support from development engineers (beyond technical-support technicians)
Custom patch development
Free access to public patches and updates
20 hours of any combination of the following professional services:
Consulting Services
- Emulation-based assessment for design and deployment recommendations
- Installation and configuration assistance
- Follow-up optimization and utilization conference call assessments
- Consultation / Q&A / training calls upon request
Training Services
- Remote or on-site training based on location and need
- Sites outside of the U.S. may require travel cost reimbursement
Custom Development Services
- Custom product enhancements – development and testing
- Major enhancements require custom coding consulting contracts
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Additional licenses: |
500 cluster or 350 grid subscription licenses are granted at no additional cost for the duration of the Premier Support contract. Additional licenses can also be added at regular discount price. |
