Standard Support

Technical Support Services Descriptions

Product Support is provided by Technical Support Technicians in response to requests submitted through the on-line ticket tracking system (web), via email, or by telephone.

Technical Support Lifecycle Policy
Adaptive Computing provides an industry-leading support lifecycle policy, giving our customers consistent and predictable timelines for which our software products are supported.

Adaptive will offer support for 18 months beyond the EOL of our Basic and Enterprise products. Product support is provided by Adaptive Computing Technical Support Engineers in response to requests submitted through the on-line ticket tracking system or by telephone.

To see the current EOL timetable, visit: http://www.adaptivecomputing.com/eol-policy/

Therefore, Adaptive Computing will provide support to Customer for both the current and previous versions of the Adaptive Computing products in accordance with this commitment.

This agreement includes the following products in their commercially released state:

·       Moab Viewpoint

·       Moab HPC Suite – Enterprise Edition and Basic Edition

·       Moab Accounting Manager

·       Moab Workload Manager

·       Moab Web Services

·       TORQUE Resource Manager

·       Nitro

·       Moab Reporting and Analytics Framework