It’s about the Quality of Service, Stupid!

When a person makes a request to the cloud, as with everything in life, they want quality to accompany the service. When the IT wizard is working with his virtual infrastructure he wants to maintain consistent quality of service for the requester and wants his management tools to deliver him that same quality of service. When the CEO puts out new process rules he does so to maintain consistent quality of service throughout the corporate organization. But each of these areas is independent and typically in conflict with each other.

Overly complex process requirements may guarantee a certain corporate goal of quality in accounting, responsibility, and tracking but may make it hard for the IT department to provide consistent service levels with ease. Cloud users simply want their service to run at peak efficiency without feeling like having a root canal and an audit by the IRS at the same time.

Typical cloud offerings are focused on the aspect of providing a “service” but have not been focused on the quality of that service. Certainly you can get the latest financial package deployed and running but it’s been placed on oversubscribed and overused infrastructure resulting in sluggish performance. It may be that it automates the deployment but it doesn’t automate the approval and ticketing process required by the company or government regulators. It all adds up to more work and requiring the same amount of time.

What’s the value of cloud or datacenter automation if it only gives more complexity and solves little to none of the current problems? The problem is not the lack of automation it’s the lack of quality that exists throughout the datacenter interaction.

The value of Adaptive Computing’s Moab Cloud Suite v 7.2 is in managing the Quality of Service from the perspective and expectations of the user, the IT department, and the corporate process initiatives. By integrating Moab Cloud Suite into the cloud mix, the datacenter director really integrates Quality.

Moab is built around the concept of taking a What and through intelligent algorithms and integration with existing software, policies, and processes makes the correct decision on the How, What, Where, and by and for Who. But it’s not a one-time decision. It’s a continuous evaluation of the changing environment and needs.

For example, as the virtual infrastructure begins to find itself starved of critical i/o,cpu, or memory resources, Moab can take action by migrating the virtual machines to a new underloaded hypervisor chosen based on numerous factors defined by the administrator to meet the actual needs of the company and not just those thought up by a developer.

The How, What, Where and Who all answer the call of service quality.

  • How incorporates almost any method as Moab can work with virtually all scripting methods or third party applications to provision and configure allowing Adaptive’s customers to work with the best methods and not imposing something new.
  • What is of course the infrastructure, i.e. a physical template to be deployed or a virtual template, allowing the best of all worlds. If a physical machine is needed to get the best out of the service, Moab can account for it or allow a virtual machine to pick up the request.
  • Where has already been slightly alluded to. With smart policies Moab evaluates the environment and based on administrator-defined priorities, attempts the optimum placement of services continuing the quality trend.
  • Who shows that not every user is the same and not every department is the same; some may have a higher priority on their requests or may need special hardware. Moab accounts for this by allowing priorities to be assigned to users and reservations to be placed on hardware, all for the use of specific users or departments. On top of all of this, Moab can dynamically change physical and virtual machine arrangements to meet changing policy and user/service demands, nothing is static or needs to be with Moab.

Now the whole company can experience a higher level of automated quality that reduces complexity, the need for administrative overhead, and worries, while increasing the productivity of all areas. In other words, everyone is satisfied because they have Quality.

The future belongs to Quality. Are your cloud and datacenter services ready?

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